Frequently Asked Questions

There are several convenient ways to reach us:
By Train
Tsukiji Station (Tokyo Metro Hibiya Line): About a 7-minute walk.
Shintomicho Station (Tokyo Metro Yurakucho Line): About an 8-minute walk.
JR Tokyo Station: About a 15-minute taxi ride.

By Bus
From Tokyo Station, please take the Toei Bus and get off at the "St. Luke’s International Hospital" (Seiruka Kokusai Byoin-mae) stop. The hotel is just a few steps away.

By Car
Approximately 5 minutes from the Shintomicho Exit on the Shuto Expressway Inner Circular Route.

Yes, parking is available for our guests.
Parking Lot: You may use the shared parking facility within the building. No prior reservation is required.
Parking Fees: We provide discounted parking tickets for the duration of your stay (from check-in to check-out) at the front desk. Please note that parking is subject to a fee.
Where to Park: Please use the dedicated hotel parking area on Basement Level 2 (B2F) or the hourly parking spaces on Basement Level 3 (B3F).
*Maximum Vehicle Height: 2.1 meters.
*No Motorcycles.

Our hotel is conveniently located for exploring the city. Here are the estimated travel times to popular destinations:
*Tsukiji Outer Market: Approx. 10-minute walk.
*Tsukishima Monja Street: Approx. 15 minutes.(Shintomicho Sta. → Tsukishima Sta. via Tokyo Metro)
*Tokyo Disney Resort®: Approx. 40 minutes.(Shintomicho Sta. → Shinkiba Sta. → Maihama Sta. via Tokyo Metro & JR Line)
*Odaiba Area: Approx. 40 minutes.(Shintomicho Sta. → Toyosu Sta. → Odaiba-kaihinkōen Sta. via Tokyo Metro & Yurikamome Line)
*Hama-rikyu Gardens: Approx. 15 minutes by taxi/car.
*Tokyo Big Sight (International Exhibition Center): Approx. 40 minutes.(Shintomicho Sta. → Toyosu Sta. → Ariake Sta. via Tokyo Metro & Yurikamome Line)
*Haneda Airport: Approx. 40 minutes.(Tsukiji Sta. → Higashi-ginza Sta. → Haneda Airport Sta. via Tokyo Metro & Keikyu Line)
*Ginza Area: Approx. 15 minutes.(Tsukiji Sta. → Ginza Sta. via Tokyo Metro)
Please Note:
*Travel times are estimates and do not include transfer or waiting times.
*Duration may vary depending on the time of day.

Since all our guest rooms are located on the 33rd floor or higher, you can enjoy breathtaking views of Tokyo from every room. The scenery varies depending on the room type:
*Standard & Moderate Rooms (Southeast side):Enjoy a serene view overlooking the Sumida River.
*Superior Rooms (Southwest side):
These popular rooms offer a stunning panorama of the Tokyo Bay area, including iconic landmarks such as Tokyo Tower and Odaiba.

We welcome guests using wheelchairs. The doorway widths in our guest rooms are as follows:
*Room Entrance: 78 cm
*Bathroom Entrance: 57 cm
Please note:
Most of our guest rooms have a small step at the bathroom entrance. However, our Corner Twin Rooms feature barrier-free bathrooms with no steps, providing easier access.
If you have any specific concerns or would like to request a Corner Twin Room, please feel free to contact us in advance.

Yes, we provide comfortable nightwear in all guest rooms for your stay.

We provide a comprehensive range of amenities to ensure a comfortable stay:
Toiletries: Toothbrush, Hairbrush, Razor, Shower cap, and Body towel.
Bath Essentials: Shampoo, Conditioner, Body soap, and Face & Hand soap.
Ladies’ Kit: Cotton swabs, Cotton pads, and Hair tie.
at the Front Desk:We also offer skincare sets. Please feel free to ask our staff.

We have the following items available for your convenience. Please note that quantities are limited, and items are provided on a first-come, first-served basis.
For Business & Clothing Care: Desk lamp, Trouser press, Iron, and Ironing board.
Comfort & Bedding: Buckwheat pillow, Memory foam pillow, Blanket, and Bathrobe.
Daily Essentials: Weighing scales, Mobile phone charger, and Sewing kit.
Entertainment:DVD Player: Available for 1,100 JPY per night (tax included).

Yes, we provide baby cribs (cots) and bed guards free of charge.
As we have a limited number available, we recommend contacting the hotel in advance to reserve these items for your stay. Please let us know as soon as your travel plans are confirmed.

Yes, we offer complimentary Wi-Fi and wired internet access in all guest rooms.

We are sorry, but there are no vending machines.

Yes, there is a convenience store in the neighboring building (St. Luke’s Tower) open until 11:00 PM. For 24-hour service, there is another convenience store about a 5-minute walk from the hotel.

No, we do not have self-service laundry machines. However, we provide a professional laundry and dry-cleaning service for an additional fee. Please contact the front desk for assistance.

No, we do not have a public smoking area inside the hotel. Please use a "Smoking Room" if you have booked one. Alternatively, there is an outdoor smoking area near the 2nd-floor entrance of the St. Luke's Garden office building (open until 10:00 PM).

Yes, we can hold your luggage until you check in. Please send it to the following address:
Front Desk, Ginza Creston
St. Luke’s Garden, 8 Akashi-cho, Chuo-ku, Tokyo 104-0044, Japan

Important Notes for Shipping:
Labeling: Please include guest's name and your check-in date on the shipping label.
Payment: We cannot accept packages with "Cash on Delivery" (shipping fees must be prepaid).
Delivery Date: Please schedule the delivery for your check-in date. We cannot store luggage delivered before your arrival date.
Restrictions: We cannot accept "Cool/Refrigerated" delivery services.

Yes, we can arrange domestic shipping within Japan via Yamato Transport (Kuroneko Yamato).
Please note:
*We do not offer international shipping.
*We cannot handle refrigerated or frozen items.
*We do not offer direct shipping service to airports.

Yes, we are happy to store your luggage for you. Please speak with our staff at the 1st-floor front desk.

In accordance with Article 24 of the Pharmaceutical Affairs Act, we are not permitted to provide medication to guests. We apologize for the inconvenience and kindly ask that you prepare your own medication in advance or purchase it at a local pharmacy.

As a rule, one receipt is issued per single payment/transaction. To comply with the Japanese "Invoice System" (tax regulations), we cannot split the room rate for a single room/night into multiple receipts, nor can we issue a receipt for only a portion of the room rate.
However, as shown in the example below, we can issue separate receipts if the payments are divided into separate transactions at the time of settlement.

Example: Plan including breakfast
Night 1: 16,100 yen (tax included)
Night 2: 15,100 yen (tax included)
Parking: 3,000 yen (tax included)
Standard Receipt Total: 34,200 yen (tax included) (Breakdown of items omitted)
(Breakdown: 10% tax-excluded 30,910 yen / Consumption tax 3,090 yen / Accommodation tax 200 yen)

Patterns where separate receipts are possible:(Note: "tax included" notation is omitted below)
1. Separating Room Rate and Parking:
Receipt 1: Night 1 (16,100 yen) + Night 2 (15,100 yen) = 31,200 yen
Receipt 2: Parking = 3,000 yen
For credit card payments, two separate transactions (31,200 yen and 3,000 yen) are required.

2. Separating Night 1 (+ Parking) and Night 2:
(The pattern for Night 1, and Night 2 + Parking is omitted)
Receipt 1: Night 1 (16,100 yen) + Parking (3,000 yen) = 19,100 yen
Receipt 2: Night 2 = 15,100 yen
For credit card payments, two separate transactions (19,100 yen and 15,100 yen) are required.

3. Separating All Items:
Receipt 1: Night 1 = 16,100 yen
Receipt 2: Night 2 = 15,100 yen
Receipt 3: Parking = 3,000 yen
For credit card payments, three separate transactions (16,100 yen, 15,100 yen, and 3,000 yen) are required.

*For reservations involving multiple rooms, a separate receipt can be issued for each room. However, for credit card payments, each room must be paid for in a separate transaction as shown above.
*We cannot issue a receipt for an amount that differs from the actual price (e.g., issuing a receipt for 8,000 yen when the actual rate for Night 1 is 16,100 yen).