Hotel Crown Palais Kobe

Scope of application

• Article1
  1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter) and/or generally accepted practices
  2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Application for Accommodation contracts

• Article2
  1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the following particulars:
  (1) Name and contact information of the Guest(s);
  (2) Date of accommodation and estimated time of arrival;
  (3) Accommodation Charge (based, in principle, on the Basic Accommodation Charge listed in the Attached Table No,1); and
  (4) Other particulars deemed necessary by the Hotel.
  2. In the case when the Guest requests, during his/her stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion, etc. of Accommodation Contract

• Article3
  1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Articles. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit, fixed by the Hotel, within the limits of Basic Accommodation Charge covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charge as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date as stipulated in paragraph 2, the Hotel shall treat the Accommodation contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotels when the period of payment of the deposit is specified.

Special Contract Requiring No Accommodation Deposit

• Article4
  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph. 2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Request for cooperation in infection control measures at facilities

• Article4-2
  The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Refusal of Accommodation Contract

• Article5
  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
  (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
  (2) When the Hotel is fully booked and there is no vacancy.
  (3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
  (4) When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
  (a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
  (b) When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.
  1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
  (1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
  (2) When the Hotel is fully booked and there is no vacancy.
  (3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
  (4) When the person who intends to stay at this hotel is deemed to fall under any of the following items (a) through (c).
  (a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
  (b) When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.

Explanation of refusal to conclude a contract of accommodation

• Article5-2
  The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

The Right to Cancel Accommodation Contract by the Guest

• Article6
  1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
  2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to cause for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
  3. In the case when the Guest does not appear by 08:00 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified) without an advance notice, the Hotel may regard the accommodation contract as being cancelled by the Guest.

The Right to Cancel Accommodation contract by the Hotel

• Article7
  1. The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
  (1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
  (2) When it is recognized that the Guest falls under any of the following items (a) through (c).
  (a) When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
  (b) When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
  (c) when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
  (3) When the Guest is behaving in such a manner as to be an annoyance to other guests.
  (4) When the Guest is a patient, etc. of specified infectious disease.
  (5) When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
  (6) When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
  (7) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
  (8) When the case falls under the provisions of Prefectural Ordinance Article (No. ).
  (9) When the Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities and otherwise breaches Hotel Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid causing fires).
  2. If the Hotel has canceled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not charge the Guest for any of the services during the contractual period he/she has not received.

Explanation of Cancellation of Accommodation Contract

• Article7-2
  In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

Registration of Accommodation

• Article8
  1. The Guest shall register the following particulars the Front Desk of the Hotel on the day of accommodation:
  (1) Name, address, and contact information of the Guest(s).
  (2) Nationality and passport number for foreigners who do not have a domicile in Japan.
  (3) Other particulars deemed necessary by the Hotel.
  2. In the case when the Guest intends to make payment of the charges in accordance with Article 12 by any means other than Japanese currency, such as traveler's checks, coupons, credit cards, etc., these credentials shall be shown in advance at the time of registration in accordance with the preceding paragraph.

Occupancy Hours of Guest Rooms

• Article9
• 1. The Guest is entitled to occupy the contracted guest room of the Hotel from 03:00 p.m. on the day of arrival to 12:00 noon. .on the day of departure However, in the case when the Guest is accommodated continuously, the Guest may occupy the guest room all day, except for the days of arrival and departure.
  2. The Hotel may, notwithstanding the provisions prescribed in preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
  (1) Stay until 3:00p.m.…..30% of the room rate
  (2) Stay until 6:00p.m.…..50% of the room rate
  (3) Stay after 6:00p.m.…..100% of the room rate
  ※For all cases, the Guest will be charged additional fees according to the standard rate of the overstayed day.

Compliance of the Rules of Use of the Hotel

• Article 10
  1. While staying in the Hotel, the Guest shall be required to comply with the Rules of Use posted inside the Hotel as prescribed by us.

Business Hours

• Article 11
  1. The business hours of principal facilities in the Hotel shall be as follows. Details of the service hours of other facilities are explained in the brochure provided, displays at major points inside the Hotel, and the service directory provided in each guest room.
  (1) Service Hours of Front Desk, Cashier, etc.:
  (a) Curfew…..None
  (b) Front Service…..24 hours open
  2. The service hours described in the preceding Paragraph may be changed temporarily for unavoidable reasons, in such which case the Guest will be notified by proper means.

Payment of Accommodation Charges

• Article12
  1. The breakdown and method of calculation of the Accommodation Charges, etc., that the Guest shall pay, are listed in the Attached Table No.1
  2. Accommodation Charges, etc., stated in the preceding Paragraph, shall be paid with Japanese currency or other means such as coupons or credit cards acceptable by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities which the Hotel has offered and made available for the Guest.

Liabilities of the Hotel

• Article13
  1. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the breach of the Accommodation Contract and related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.
  2. The Hotel is covered by the Hotel liability insurance to cope with emergencies in the case of fire, etc.

Handling when unable to provide Contracted Rooms

• Article14
  1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Handling of Checked Articles, etc.

• Article 15
  1. When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or damaged, the Hotel shall compensate for the damage, unless the loss or damage has been caused by force majeure. However, in the case of cash and valuables, the Hotel shall do so only when the Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise the Hotel shall compensate for the damage up to the maximum amount of 150,000 yen.
  2. When the articles, cash and/or valuables, which the Guest has brought into the Hotel but has not checked at the front desk, have been lost or damaged, the Hotel shall compensate for the loss or damage if caused intentionally or negligently on our part. However when the Guest has not clearly reported to us beforehand the kind and value of such items lost or damaged, the Hotel shall compensate for the loss or damage up to the maximum amount of 150,000 yen.

Custody of Baggage and Belongings of the Guest

• Article16
  1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his/her check-in.
  2. When the baggage or belongings of the Guest is found left after his/her check-out, after the owner of the article left inform the Hotel, the Hotel ask for further instructions. However, when no instruction is given to the Hotel by the owner, the Hotel shall turn it over to the nearest police station within 7 days, including the day it is found. We dispose the other articles after 3 month, but beverages, cigarette, magazines etc. are disposed at that day they are found.
  3. The responsibility of the Hotel regarding the custody of the Guest's baggage or belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding Article, Paragraph 1 in the case of Paragraph 1 of this Article, and to the provision of the preceding Article, Paragraph 2 in the case of the preceding Paragraph 2 of this Article.

Responsibility for Parking

• Article 17
  1. When the Guest uses the parking area of the Hotel, the Hotel only lends the parking area and does not assume responsibility for care and custody of the vehicle parked, regardless of whether or not the Hotel has been asked to keep the key to the vehicle. However, the Hotel shall be liable for compensation if and when the vehicle parked is damaged intentionally or negligently on our side while keeping the parking area under our control.

Responsibility of the Guest

• Article 18
  1. The Guest shall be required to compensate to the Hotel for the said damage in the case that the Hotel has suffered damage due to the intention or fault of the Guest.

Table 1 Method of Calculation of Accommodation Charge (concerning Article 2-1 and 12-1)

• Total amount to be paid  by the guest
  	Accommodation charge	（1）Basic accommodation charge (Room charge & breakfast/dinner) （2）Service charge [(1) x 10%]
  	Additional charge	（3）drink charge and other charges （4）Service charge [(3) x 10%]
  	Tax	Consumption tax

Table 2 Penalty (concerning Article 6-2)

• Day of Cancellation	No Show	Accommodation Day	1 day prior	9 days  prior	20 days  prior
  Individual guest (from 1 to 14)	100％	80％	20％	―	―
  Group guest (from 15 to 99)	100％	80％	20％	10％	―
  Group guest (100 or more)	100％	100％	80％	20％	10％

  Note:
  1. The % is the percentage of the Penalty against the Basic Accommodation Charge.
  2. Penalty for One Day (first day) shall be charged, regardless of the number of days reduced, in the case that the number of days for accommodation has been reduced.
  3. In the case that the Accommodation Contract has been cancelled for a part of the Group (consisting of 15 members or more), the Penalty shall not be charged for the number of the Group members equal to 10% (a fraction to be evened up) of the total number of the Group members booked for accommodation as of 10 days prior to the first day of occupancy (or the day when the Accommodation Contract has been accepted in less than 10 days prior to the first day of occupancy).