Frequently Asked Questions

Check-in is from 3:00 PM, and check-out is by 11:00 AM.

Yes, we are happy to store your luggage on the day of your check-in.Regarding check-out, we can store your items until 11:00 PM on the same day.
Please note that we cannot accept valuables, fragile items, hazardous materials, refrigerated/frozen goods, or live animals/plants.
Additionally, we may be unable to store exceptionally large items or an excessive number of bags due to limited storage space.

Yes, late check-out is possible depending on room availability.
Please understand that we may not be able to accommodate your request if the hotel is fully booked.
Extension is available until 3:00 PM at the latest. (The fee is 10% of the room rate per hour; after 3:00 PM, 100% of the room rate will be charged.)

The cancellation policy depends on the specific plan you have booked. We kindly ask you to check the details of your reservation for the applicable policy.

Yes, we can receive it for you.
Please send it via "Prepaid" (Motobarai) shipping to arrive on the morning of your check-in date.
Please include your check-in date, the name under which the reservation was made, and "c/o Front Desk" in the recipient field.

Shipping Address:
Shibuya Creston Hotel
10-8 Kamiyamacho, Shibuya-ku, Tokyo 150-0047
TEL: +81 (0)3-3481-5800

Yes, however, we only handle "Cash on Delivery" (Chakubarai) shipments via Kuroneko Yamato.

No, we do not have a curfew. You are free to come and go at any time, 24 hours a day.

Yes, we accept Visa, JCB, Mastercard, American Express, Diners Club International, and Union Pay.
*If you pay by credit card, your reservation notification will be sent from "JTB Book & Pay."

Children who have not yet entered elementary school (preschoolers) can stay free of charge when sharing a bed.

We apologize, but we do not have baby cribs available.

While we will do our best to accommodate your request, please understand that we may not be able to guarantee a specific room depending on availability.

For security reasons, we kindly ask that only registered guests enter the guest rooms. We request that all meetings with visitors take place in the lobby. Thank you for your understanding.

Yes, non-smoking rooms are available.

Yes, high-speed wired and wireless LAN (Wi-Fi) are available in all rooms free of charge. A LAN cable is provided in each room.
*Laptop rental is also available for 1,100 yen per day (tax included).

We provide the following: hand & facial soap, body soap, shampoo, conditioner, toothbrush set, razor, hairbrush, bath towels, face towels, and nightgowns.

Yes, a hairdryer is provided in every guest room.

Yes, all guest rooms are equipped with bidet-style toilets.

Yes, all rooms are equipped with a combination air purifier and humidifier.

Yes, they are available for rent at the front desk.

Yes, breakfast is served at our 1st-floor restaurant, "Nigome."
Hours: 7:30 AM – 9:30 AM (Last Order: 9:00 AM)
Menu: You can choose between a Japanese-style set menu or a Western-style set menu.

Yes, both Japanese and Western set menus are available without a prior booking.
However, please note that during busy times, we may not be able to accommodate walk-in guests. We appreciate your understanding.

Please consult with us in advance. We will do our best to accommodate your requests and ensure you have a comfortable dining experience.

Yes, we are happy to arrange a taxi for you. However, please note that we may not be able to secure one during busy periods.

Yes, massages can be arranged. Please contact the front desk for details and bookings.

Yes. We can store your valuables at the front desk.

In accordance with Article 24 of the Pharmaceutical Affairs Act, we are not permitted to provide medication to guests. We apologize for the inconvenience and kindly ask that you prepare your own medication in advance or purchase it at a local pharmacy.

As a rule, one receipt is issued per single payment/transaction.
To comply with the Japanese "Invoice System" (tax regulations), we cannot split the room rate for a single room/night into multiple receipts, nor can we issue a receipt for only a portion of the room rate.

However, as shown in the example below, we can issue separate receipts if the payments are divided into separate transactions at the time of settlement.

Example: Plan including breakfast
Night 1: 16,100 yen (tax included)
Night 2: 15,100 yen (tax included)
Parking: 3,000 yen (tax included)
Standard Receipt Total: 34,200 yen (tax included) (Breakdown of items omitted)
(Breakdown: 10% tax-excluded 30,910 yen / Consumption tax 3,090 yen / Accommodation tax 200 yen)

Patterns where separate receipts are possible:(Note: "tax included" notation is omitted below)
1. Separating Room Rate and Parking:
Receipt 1: Night 1 (16,100 yen) + Night 2 (15,100 yen) = 31,200 yen
Receipt 2: Parking = 3,000 yen
For credit card payments, two separate transactions (31,200 yen and 3,000 yen) are required.

2. Separating Night 1 (+ Parking) and Night 2:
(The pattern for Night 1, and Night 2 + Parking is omitted)
Receipt 1: Night 1 (16,100 yen) + Parking (3,000 yen) = 19,100 yen
Receipt 2: Night 2 = 15,100 yen
For credit card payments, two separate transactions (19,100 yen and 15,100 yen) are required.

3. Separating All Items:
Receipt 1: Night 1 = 16,100 yen
Receipt 2: Night 2 = 15,100 yen
Receipt 3: Parking = 3,000 yen
For credit card payments, three separate transactions (16,100 yen, 15,100 yen, and 3,000 yen) are required.

*For reservations involving multiple rooms, a separate receipt can be issued for each room. However, for credit card payments, each room must be paid for in a separate transaction as shown above.
*We cannot issue a receipt for an amount that differs from the actual price (e.g., issuing a receipt for 8,000 yen when the actual rate for Night 1 is 16,100 yen).

Access by train is as follows:
From Shibuya Station: 12-minute walk from the Hachiko Exit.
From Yoyogi-koen Station: 12-minute walk from Yoyogi-koen Station (Tokyo Metro Chiyoda Line).
From Yoyogi-hachiman Station: 12-minute walk from Yoyogi-hachiman Station (Odakyu Line).

We do not have a parking lot on-site. However, a partner parking lot is available just a 2-minute walk from the hotel.
Partner Parking: Arrow Parking Shibuya Udagawa-cho
Fee: 3,000 yen per night (tax included)
*We do not accept parking reservations.

We do not have a bicycle parking area on-site.
We can provide information on nearby public bicycle parking. We also offer a limited number of rental bicycles for our guests.
Please contact the front desk for more details.

Yes, there are convenience stores within a 1-minute walk from the hotel.

In accordance with Tokyo Metropolitan Government regulations, an accommodation tax will be charged separately per person, per night, based on the room rate as follows:

Room rate between 10,000 yen and 14,999 yen: 100 yen
Room rate of 15,000 yen or more: 200 yen
Please pay this tax at the front desk upon arrival.

(Note: No tax is charged if the room rate is less than 10,000 yen per person, per night. For more details, please visit the Tokyo Metropolitan Government Bureau of Taxation website.)

Tokyo Accommodation Tax Information